Refund policy

Due to the perishable and humidity-sensitive nature of premium cigars and tobacco products, all tobacco sales are final. We do not accept returns or exchanges on cigars or tobacco products.

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery at returns@fogandflame.ca with:

• your order number
• a description of the issue
• clear photographs of the product and packaging

We will review the issue and work with you to provide an appropriate resolution where applicable.

Unused accessories and non-tobacco items may be eligible for return within 14 days of delivery. Items must be unused and in original packaging. Please contact us before returning any item. Customers are responsible for return shipping costs unless the return is due to an error by Fog & Flame. Original shipping costs are non-refundable.

Please note:

• Shipping delays caused by carriers are outside of our control.
• Natural variations in wrapper color, texture, or appearance are part of handcrafted premium cigars and are not considered defects.
• We reserve the right to refuse returns or refunds where abuse of policy is suspected.

Orders that have been shipped cannot be cancelled.