Refund policy

Due to the perishable and humidity-sensitive nature of premium cigars, all cigar sales are considered final sale.

We do not accept returns or exchanges on opened products or cigars that have been altered, stored improperly, or damaged after delivery.

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery at Support@fogandflame.ca with:

• your order number
• a description of the issue
• clear photographs of the product and packaging

We will review the issue and work with you to provide an appropriate resolution where applicable.

Please note:

• Shipping delays caused by carriers are outside of our control.
• Natural variations in wrapper color, texture, or appearance are part of handcrafted premium cigars and are not considered defects.
• We reserve the right to refuse returns or refunds where abuse of policy is suspected.

Orders that have been shipped cannot be cancelled.